Our return policy lasts 14 days from the date of purchase. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. A receipt or proof of purchase is required.

No, all purchases made during promotional sales are final sale and cannot be returned or refunded unless there is a manufacturer defect.

Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund. If approved, the refund will be processed and credited to your original payment method within 3 days.

First, check your bank account. If the refund is not posted, contact your credit card company and your bank, as processing times may vary. If you still haven’t received your refund, please contact us at contact@flowtechstore.com.

Customers are responsible for return shipping costs, which are non-refundable. If a refund is issued, the return shipping cost will be deducted from your refund. The time it takes for exchanged products to reach you may vary depending on your location.